IT Support Services for Los Angeles Law Firms

Managed IT services for law firms at MITSLA cost $39.99 to $59.99 per user per month, and cybersecurity is included in every plan. Hands-on support, onsite or remote, is billed separately at $150 per hour in 15-minute increments.

Your monthly total depends on how many people work at your firm and which plan you choose. A 10-person firm on our most popular plan, for example, pays about $500 per month before any support hours.

Each plan builds on the one before it:

• Basic ($39.99 per user): Microsoft 365 or Google Workspace backup, advanced email security, security awareness training, phishing simulations, dark web monitoring, and a password manager.
• Professional ($49.99 per user): Everything in Basic, plus device monitoring, device backup, patch management, next-gen antivirus, ransomware detection, and endpoint detection and response.
• Enterprise ($59.99 per user): Everything in Professional, plus 24/7 managed detection and response.

Most firms that handle sensitive client matters choose Professional or Enterprise, because those plans protect the laptops and desktops where case files are opened every day.

We keep the rest of the bill simple:

• No setup fees: We charge nothing for onboarding.
• No long-term contract: Every plan is month to month.
• No padded invoices: A ten-minute fix is billed as fifteen minutes, not an hour, and if we don’t solve the issue, you aren’t billed for it.

Because pricing is per user, your costs rise and fall with your headcount. Adding an associate or a paralegal adds one user, and you never pay for seats you don’t need.

Tell us how many attorneys and staff you have, and we’ll send a quote you can take to your partners.

We protect confidential client information with layered security that is built into every plan, so no single mistake or missed update can expose your files.

Law firms are frequent targets because they hold so much sensitive material in one place: settlement details, financial records, medical histories, and privileged communications. Our protection covers the four places that information lives.

• Email: Advanced email security blocks phishing, ransomware, and account takeover attempts before they reach an attorney’s inbox. This matters most for wire fraud, where criminals impersonate a client or opposing counsel.
• Your people: Security awareness training and phishing simulations teach attorneys and staff to spot a suspicious message. Dark web monitoring alerts us if a firm login is exposed, and a password manager keeps credentials out of spreadsheets and sticky notes.
• Devices: Next-gen antivirus, ransomware detection, endpoint detection and response, and patch management keep every laptop and desktop protected and up to date, in the office or at home.
• Cloud accounts: Cloud detection and response watches your Microsoft 365 or Google Workspace accounts for unusual sign-ins and file activity.

We also plan for the day something gets through. Your cloud data and devices are backed up, and we build a recovery plan so the firm can keep working and meet its deadlines after an incident.

Access matters as much as tools. We set permissions so people only see the matters they work on, and we remove access promptly when someone leaves the firm. You keep full admin access and documentation of your own systems.

Device protection starts with our Professional plan. Our Enterprise plan adds 24/7 managed detection and response, which watches for threats around the clock.

We start with an audit of your current setup and show you where client data is exposed before you commit to anything.

Yes. We support the practice management, document management, and billing software law firms depend on, such as Clio and NetDocuments, alongside Microsoft 365. We handle installation, updates, user access, and integrations, and we work directly with the software vendor when an issue sits on their side, so your staff aren’t stuck in the middle. If your firm uses something less common, tell us and we’ll confirm how we support it before you sign up.

Yes. We put the technical safeguards in place and give you the documentation to show they exist, which is what the State Bar, your insurer, and your clients ask to see.

California attorneys have a duty to protect client information and to stay competent with the technology they use. Cyber insurers and larger clients go further and ask for specific controls. We help with all three:

• Professional duties: Encryption, access controls, backups, and staff training give you reasonable, documented safeguards around confidential information.
• Cyber insurance: Most applications ask about multi-factor authentication, endpoint protection, backups, and security training. We implement them and help you answer the questionnaire accurately.
• Client security reviews: When a corporate client sends a security questionnaire, we help you complete it and close any gaps it reveals.

We handle the technology, and we’re not a substitute for legal or ethics advice. What we give you is a clear record of the protections in place, so you can answer these questions with confidence.

Our average response time is 14 minutes, and 85% of issues are resolved on the first call.

When an attorney is locked out before a filing deadline or a hearing, waiting in a ticket queue isn’t an option. Here is how we keep lost time to a minimum:

• Remote first: Most problems are fixed remotely within minutes, because that is the fastest route back to work.
• Same-day onsite: When the issue needs hands on the equipment, we dispatch an engineer to your Los Angeles office the same day.
• Fewer problems to begin with: Monitoring and patching run in the background and catch many issues before anyone notices them.
• People who know your firm: Your systems are fully documented, so whoever answers already knows your setup.

You’re only billed for the time it takes, in 15-minute increments, and if we don’t solve the issue, you aren’t charged for it. Our clients rate 98.5% of their tickets positively, which tells you how those calls usually go.

Switching is straightforward, and we handle the transition for you. After an audit of your systems, we typically have security tools, documentation, and monitoring in place within 24 to 48 hours.

Most firms that call us have the same complaints: slow responses, invoices they can’t predict, and a contract that is hard to leave. Changing providers feels risky when client work can’t stop, so we follow a structured process:

1. Audit and assessment: We review your current technology to find security gaps, risks, and anything that is slowing your attorneys down.
2. Custom plan: We design a plan around how your firm works, including the software you rely on and the way your team handles documents.
3. Setup and handover: We deploy security tools and monitoring, document your environment, and coordinate with your outgoing provider to collect passwords, licenses, and admin access.
4. Ongoing improvement: Once you’re live, we keep monitoring and improving your systems as the firm grows.

A few things make the move easier:

• No downtime: We schedule changes around your calendar so attorneys keep working.
• No setup fees: Onboarding costs nothing.
• No lock-in: Every plan is month to month, so we have to earn your business every month.
• You own your systems: You get full admin access and documentation. If you ever leave, everything goes with you.

Check the notice period in your current contract before you start. Many agreements require 30 to 90 days, and we can time the transition to match.

We have a 97% client retention rate over five years. Tell us what has gone wrong with your current provider, and we’ll make those issues the first things we fix.

Yes to both. We send an engineer to your Los Angeles office the same day when a problem needs hands-on work, and onsite support costs the same as remote: $150 per hour in 15-minute increments. Attorneys working from home, a client’s office, or the courthouse get the same help desk and the same security on their laptops, because our monitoring and protection follow the device wherever it goes.