Privacy Policy

Effective date: October 3, 2026

Managed IT Services Los Angeles, a partner brand of Tech Kooks (“MITSLA,” “we,” “us,” or “our”), provides managed IT, IT support, IT consulting, and cybersecurity services to businesses in Los Angeles and across California. This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices and rights you have.

This policy applies when you visit our website, fill in a form, call or email us, ask for a quote or consultation, or become a customer. If you do not agree with it, please do not use the website or send us personal information.

1. Information we collect

Information you give us

You may give us personal information when you contact us or work with us, including:

• Your name, business name, and job title
• Your email address, phone number, and business address
• Anything you write in a website form, email, or message, or tell us on a call
• Details you provide when you request a consultation, audit, quote, or free trial
• Billing and account information for services you buy
• Information we need in order to provide support or managed IT services

Our website forms ask for your name, email address, phone number, company name, and a message. Please do not send sensitive information, such as passwords, financial account numbers, or health information, through a website form.

Information collected automatically

When you visit the website, our hosting provider and the technologies described in Section 6 may automatically record:

• IP address and approximate location derived from it
• Browser type, device type, and operating system
• The pages you view, the links you click, and the page that referred you
• The date and time of your visit

Information from other sources

We may receive business contact information from referral partners, technology vendors, business partners, publicly available sources, and marketing platforms.

Categories of personal information

In the terms used by California law, the categories we collect are identifiers (such as name, email address, phone number, and IP address), commercial information (such as services requested or purchased), internet or network activity (such as pages viewed), approximate geolocation, and professional information (such as employer and job title).

2. How we use personal information

We use personal information to:

• Respond to your questions and requests
• Prepare quotes, audits, proposals, and service recommendations
• Provide managed IT, IT support, cybersecurity, consulting, cloud, and related technology services
• Set up and manage customer accounts, and communicate about services, projects, and support requests
• Process payments and keep business records
• Operate, secure, and improve our website and services
• Understand how visitors use the website
• Protect our systems, customers, and staff against fraud, cyber threats, and unauthorized access
• Send marketing or informational messages where the law allows
• Meet legal, regulatory, and contractual obligations, and establish or defend legal claims

We do not use personal information for purposes that are incompatible with the ones listed here without telling you first.

3. Information we handle while providing IT services

As an IT services provider, we may access or process information held in a customer’s technology environment when that is necessary to deliver the services the customer has contracted for. Depending on the service, this can include information stored on computers, networks, servers, cloud platforms, email systems, security tools, and backup systems that we manage or support.

In those cases we act as a service provider to our customer. The customer decides why and how that information is collected and used, and our handling of it is governed by our agreement with the customer, which may include a data processing agreement or business associate agreement. If your request concerns information controlled by one of our customers, we may need to refer you to that customer.

We do not use information we access in customer systems for our own advertising or marketing.

4. How we disclose personal information

We disclose personal information only as described below.

• Tech Kooks. MITSLA is a partner brand of Tech Kooks. We share information with Tech Kooks so that it can respond to your requests and help deliver our services.
• Service providers. Companies that help us run our business, such as website hosting, email, cloud infrastructure, security, analytics, customer relationship management, billing, and accounting providers. They receive only what they need to perform services for us.
• Technology vendors. Software companies, cloud providers, security vendors, telecommunications providers, and hardware suppliers, where needed to set up or support a customer’s solution.
• Professional advisors. Attorneys, accountants, auditors, and insurers, where reasonably necessary.
• Legal and safety reasons. Where we believe disclosure is necessary to comply with a law, regulation, court order, or lawful request; to protect the rights, property, or safety of our company, our customers, or others; to investigate fraud, security incidents, or misuse; or to enforce our agreements.
• Business transfers. As part of a merger, acquisition, financing, restructuring, or sale of assets.
• At your direction. When you ask us to, or otherwise consent.

5. Sale and sharing of personal information

We do not sell personal information. As of the effective date of this policy, we also do not share personal information with third parties for cross-context behavioral advertising, and we have not done so in the preceding 12 months.

If our practices change, we will update this policy and provide a way to opt out before the change takes effect. Where the law requires it, we honor browser-based opt-out preference signals such as Global Privacy Control.

6. Cookies and similar technologies

Our website and the third-party content embedded in it may use cookies and similar technologies to keep the site working, remember preferences, measure traffic and performance, and detect malicious activity.

Some pages include content served by third parties, such as embedded Google Maps and web fonts. When your browser loads that content, the provider receives your IP address and information about your browser and device, and may set its own cookies under its own privacy policy.

You can block or delete cookies in your browser settings. Some parts of the website may not work as intended if you do.

7. Analytics and links to other websites

We may use analytics tools to understand how visitors find and use the website. These tools may collect your IP address, browser and device details, and your interactions with the site.

The website links to other websites that we do not control. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

8. Marketing communications

If you give us your contact details, we may contact you about our services, resources, and updates where the law allows. You can unsubscribe from marketing emails at any time by using the link in the email or by contacting us. We may still send you non-marketing messages about active services, your account, or security matters.

9. How long we keep information

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, keep business and security records, meet legal and contractual obligations, resolve disputes, and enforce agreements. How long depends on the type of information and our relationship with you. When information is no longer needed, we delete it, anonymize it, or dispose of it securely.

10. How we protect information

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No website, network, or storage system can be guaranteed to be completely secure, so we cannot guarantee the absolute security of information you send us.

11. Your California privacy rights

If you are a California resident, and to the extent the California Consumer Privacy Act (CCPA) applies to us, you have the right to:

• Know what personal information we have collected about you, where it came from, why we collected it, and the categories of third parties we disclosed it to
• Access the specific pieces of personal information we hold about you
• Delete personal information we collected from you, subject to legal exceptions
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell or share personal information as those terms are defined in the CCPA)
• Limit the use and disclosure of sensitive personal information, where applicable
• Not be discriminated against for exercising any of these rights

How to make a request. Email us or call us using the details in Section 18. We will need to verify your identity before acting on a request, usually by matching information you give us with information we already hold. You may use an authorized agent, who must show written permission from you. We respond within the time the law requires, which is generally 45 days.

Shine the Light. California Civil Code Section 1798.83 lets California residents ask what personal information a business disclosed to third parties for those parties’ direct marketing. We do not disclose personal information to third parties for their direct marketing purposes.

These rights are subject to exceptions and limits under the law. Nothing in this section means that every provision of California privacy law applies to us in every case.

12. Residents of other states

Depending on where you live, you may have similar rights under your state’s privacy law, including rights to access, correct, delete, and obtain a copy of your personal information, to opt out of certain processing, and to appeal a decision we make about your request. To use any of these rights, contact us using the details in Section 18.

13. Children’s privacy

Our website and services are intended for businesses. They are not directed to children, and we do not knowingly collect personal information from children under 13 or knowingly sell or share the personal information of anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

14. Business contact information

Most of our customers are businesses. We use the contact, account, and support information of their owners, employees, and representatives to manage our relationship with the organization and to provide services to it.

15. Security incidents

We maintain procedures to identify, investigate, contain, and respond to suspected security incidents involving information under our control. If an incident requires notice under the law, we will provide it, or help our customer provide it, as required by the law and by our agreements.

16. Do Not Track

Some browsers send a “Do Not Track” signal. There is no common standard for how websites should respond, and our website does not currently respond to Do Not Track signals. We do honor opt-out preference signals, such as Global Privacy Control, where the law requires it.

17. Visitors from outside the United States

Our website and services are operated in the United States and intended for businesses located there. If you contact us from another country, your information will be transferred to and processed in the United States.

18. Contact us

If you have a question about this policy or want to make a privacy request, contact:

Managed IT Services Los Angeles
626 Wilshire Blvd Ste 410-G27
Los Angeles, CA 90017
Phone: (213) 754-5408
Email: [email protected]

19. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, our practices, or the law. When we do, we will change the effective date at the top of this page. If a change is significant, we will give additional notice where appropriate.