Managed IT Services in Santa Monica

Managed IT services for a Santa Monica business cost $39.99 to $59.99 per user per month with us, and cybersecurity is included in every plan. Hands-on support, whether remote or at your office, is billed separately at $150 per hour in 15-minute increments.

As an example, a 15-person office near the Third Street Promenade on our Professional plan pays about $750 per month before any support hours. A five-person studio on Basic would pay about $200, and a 40-person firm on Enterprise about $2,400. Your own total comes down to three things: headcount, plan, and how much hands-on help you use.

There are three plans, and each one builds on the last:

• Basic ($39.99 per user): Backup and recovery for Microsoft 365 or Google Workspace, cloud detection and response, advanced email security, security awareness training, phishing simulations, dark web monitoring, a password manager, and a client portal.
• Professional ($49.99 per user): Everything in Basic, plus device monitoring and management, device backup, patch management, next-gen antivirus, ransomware detection, and endpoint detection and response.
• Enterprise ($59.99 per user): Everything in Professional, plus 24/7 managed detection and response.

Running an office in Santa Monica costs enough without an IT bill that keeps growing, so the extras are kept simple:

• No setup fees: Onboarding costs nothing.
• No contract: Plans are month to month, and you can cancel anytime.
• No padded invoices: The quote is the price, and an issue we can’t fix isn’t billed.

You can also start with a free trial and see how the service fits before you commit, and we’ll build a package around what your office actually needs.

Our average on-site arrival time in Santa Monica is 72 minutes. Most problems never need the drive, though. Our average response time is 14 minutes, and most issues are fixed remotely while your team keeps working.

Here is how a typical request plays out:

• You call or send a ticket: A technician picks it up and starts on it.
• We try remote first: Password lockouts, email trouble, software errors, and many network problems can be fixed without anyone leaving their desk.
• We come to you when it needs hands: Failed hardware, cabling, Wi-Fi dead spots, and new office setups get an engineer on site.

We cover offices across the city, including Downtown, Ocean Park, Mid-City, Sunset Park, the Santa Monica Business Park, and the area around Bergamot Station. Traffic on the 10 can stretch any drive, so where the problem allows, we keep working on it remotely while an engineer is on the way.

On-site and remote support cost the same hourly rate, so we pick whichever gets you working again sooner.

No. On-site support in Santa Monica costs the same as remote support: $150 per hour, billed in 15-minute increments, with no premium for sending an engineer to your office. A quick fix is billed as a quick fix, and if we don’t solve the issue, you aren’t charged for it. That hourly rate is separate from your monthly plan.

Because where a provider’s office sits matters less than how fast it responds and how it treats you. Our office is in Downtown Los Angeles, and we cover Santa Monica with a mix of remote help and on-site visits.

Here is what that looks like in practice:

• Most support is remote: Most IT issues are fixed over a remote session, and for those, a technician in Downtown LA is exactly as close as one down the street. Our average response time is 14 minutes.
• On-site visits are measured: When a problem needs hands, our average arrival time in Santa Monica is 72 minutes. We publish that number so you know what to expect.
• The price is the same either way: On-site and remote support are billed at one hourly rate, in 15-minute increments.

When you compare providers, local or not, these questions tell you more than the address does:

• How fast do they answer? Ask for an average response time, in minutes.
• Is there a contract? Our plans are month to month, so we have to earn your business every month.
• Who owns your systems? You get full admin access and documentation of your technology, and you keep both if you leave.
• What happens when a fix fails? Our policy is fixed or no bill.
• Is security included? Cybersecurity is built into every plan at no extra cost.

A provider a few blocks away is only the better choice if it also wins on those points. We offer a free trial, so you can test how we work from your own office before you commit to anything.

Yes. Plenty of Santa Monica businesses look like that: tech startups, creative and media agencies, and professional firms with a small office, a hybrid team, and almost everything in the cloud. We support Macs and creative software alongside Windows, and we manage both Microsoft 365 and Google Workspace.

For a team like yours, managed IT usually comes down to a few things:

• Securing accounts: Email security, a password manager, and cloud detection and response protect the logins your business runs on.
• Protecting laptops: Device management, patching, and endpoint protection cover every machine, in the office or at home.
• Backing up cloud data: Your Microsoft 365 or Google Workspace data is backed up, so a deleted file or a compromised account isn’t a disaster.
• Fast hiring: Zero-touch onboarding gets a new hire a secure device and the right access right away.

Because pricing is per user and month to month, the cost moves with your headcount. You aren’t paying for a 50-person setup when you have twelve people, and you aren’t stuck in a contract if your plans change.

Yes. Plans are priced per user, so everyone gets the same protection and support whether they work in Santa Monica, at another office, or from home. Monitoring, security, backups, and most support are delivered remotely, and we send engineers on site across Los Angeles County and to locations throughout California. You get one IT partner and one predictable monthly bill for every location.

Less than most people expect. After an audit of your systems, we typically have security tools, documentation, and monitoring running within 24 to 48 hours, and your team keeps working throughout.

The switch follows four steps:

1. Audit: We review your current setup, at your Santa Monica office and for anyone working remotely, and list the risks, gaps, and anything slowing people down.
2. Plan: We build a managed services plan around your goals and the way your team works.
3. Setup: We deploy security tools and monitoring, connect them to the systems you already use, and document your whole environment.
4. Ongoing improvement: Once you’re live, we keep monitoring and tuning your systems as the business grows.

Two worries come up in almost every switch: losing access to something during the handover, and paying for a long overlap. The audit handles the first, because we document every account, device, and login before anything changes. Month-to-month plans handle the second, because you can start when your current agreement ends.

A few other things take the risk out of the move:

• No onboarding fee: Setup is free, and plans are month to month.
• No downtime: Data, systems, and cloud services are moved over without interrupting your team.
• One point of contact: From the first day, you work with someone who knows your environment.
• Your documentation: You get full admin access and a record of all your technology.

Our goal is to eliminate IT downtime within your first 30 days. If you’re leaving another provider, tell us what has gone wrong so far, and we’ll make those problems the first things we fix.