Managed IT Services in Santa Clarita

Between $39.99 and $59.99 per user per month, depending on which of our three plans you choose. Every plan includes cybersecurity. When a technician does hands-on work for you, on site or remotely, that time is billed at $150 per hour in 15-minute increments.

Here is the monthly plan fee for three sizes of Santa Clarita business on the Professional plan, which is our most popular:

• 5 users: about $250.
• 15 users: about $750.
• 35 users: about $1,750.

Basic costs $10 less per user and Enterprise $10 more, so a 15-person team would pay about $600 on Basic or $900 on Enterprise.

What you get at each level:

• Basic, $39.99: The essentials for cloud accounts and staff. Microsoft 365 or Google Workspace backup and recovery, advanced email security, cloud detection and response, security awareness training, phishing simulations, dark web monitoring, a password manager, and a client portal.
• Professional, $49.99: Everything in Basic, and your devices are covered too, with monitoring and management, patch management, backup, next-gen antivirus, ransomware detection, and endpoint detection and response.
• Enterprise, $59.99: Everything in Professional, with 24/7 managed detection and response added.

Just as important is what stays off the invoice:

• Setup fees: None. Onboarding is free.
• Long contracts: None. Plans are month to month, and you can cancel anytime.
• Charges for unsolved issues: None. Our policy is fixed or no bill.
• Surprise additions: None. What we quote is what you pay.

To get an exact figure, start with an audit of your current setup. We’ll recommend the plan that fits, and a free trial is available if you want to try the service before you commit.

Our average on-site arrival time in Santa Clarita is 47 minutes.

Most of the time, though, the problem is already solved by then. A technician responds in 14 minutes on average and fixes most issues remotely, so a visit is only arranged when the work has to be done in person.

That usually means one of three things:

• Broken equipment: A computer, server, switch, or firewall has failed.
• Work on the network: Cabling, Wi-Fi coverage, or new hardware to install.
• A setup job: New workstations, or an office move.

We come out to businesses across the Santa Clarita Valley, including Valencia, Newhall, Saugus, and Canyon Country, and the business parks around the Valencia Industrial Center and Rye Canyon. The 5 through the Newhall Pass can slow down any trip, so where the problem allows, a technician carries on remotely until the engineer gets there.

A remote hour and an on-site hour cost the same. We simply choose the route that gets you back to work fastest.

No. On-site work in Santa Clarita is billed exactly like remote work, at $150 per hour in 15-minute increments. We don’t add a premium for sending an engineer, and if the issue isn’t resolved, you don’t pay for it. The hourly rate covers hands-on support only, and your monthly plan is billed separately.

The same way we support the office, because our service is attached to each person and their device, not to a building. Plenty of Santa Clarita companies have staff who work from home part of the week, and the risk is that home becomes the unprotected half of the business.

Here is what stays the same wherever someone is working:

• Device protection: On the Professional and Enterprise plans, laptops are monitored, patched, backed up, and protected with endpoint security at home as well as in the office.
• Account security: Email security, a password manager, and cloud detection and response protect logins from any location.
• Support: A remote session works the same on a home connection. Our average response time is 14 minutes.
• Cloud tools: We manage Microsoft 365 or Google Workspace centrally, so files, email, and permissions are consistent for everyone.
• Phones: Our VoIP systems put office, hybrid, and remote staff on one phone system, so a call reaches the right person wherever they are.

Hybrid work also raises a few questions worth settling early:

• Who uses what? We document your devices and accounts, so there is a clear record.
• How do new people get set up? Zero-touch onboarding gets a new hire a secure device and access right away.
• What do staff need to watch for? Security awareness training and phishing simulations are included in every plan.

The office still gets attention. When something there needs hands, such as the network, a server, or a new desk setup, an engineer comes to you. Our average on-site arrival time in Santa Clarita is 47 minutes.

Pricing doesn’t change with location either. You pay per user, from $39.99 to $59.99 per month, whether that person is in Valencia five days a week or one.

The monthly fee covers the tools and protection that run all the time. Hands-on work by a technician is billed by the hour. Knowing which is which makes the bill easy to read.

Included in your per-user plan:

• Backup and recovery for Microsoft 365 or Google Workspace
• Email security, cloud detection and response, and dark web monitoring
• Security awareness training and phishing simulations
• A password manager and a client portal
• On Professional and Enterprise: device monitoring, patching, backup, antivirus, ransomware detection, and endpoint detection and response
• On Enterprise: 24/7 managed detection and response

Billed separately:

• Hands-on support from a technician, remote or on site, at $150 per hour in 15-minute increments

So if a Santa Clarita employee calls with a problem and a technician spends 15 minutes fixing it, you’re billed for 15 minutes. If the technician can’t fix it, you aren’t billed at all.

There are no onboarding or setup fees, and what we quote is what you pay. Ask us for an estimate of support hours for a team your size, and we’ll give you a clear picture before you commit.

By making sure the business doesn’t depend on one building. Santa Clarita companies know that a wildfire, an evacuation warning, or a planned power shutoff can close an office with little notice. The goal is for your team to keep working from somewhere else and for nothing to be lost.

Several parts of our service contribute to that:

• Cloud backup: Every plan backs up your Microsoft 365 or Google Workspace data, so email and files are recoverable even if the office is out of reach.
• Device backup: On the Professional and Enterprise plans, computers are backed up too. A laptop left behind or damaged doesn’t take its data with it.
• Disaster recovery planning: We build a recovery plan with you ahead of time, covering what matters most and how systems are restored.
• Cloud systems: With Microsoft 365 or Google Workspace managed centrally, staff can sign in and work from home or another site.
• Phones that follow your people: Our VoIP systems connect office, hybrid, and remote staff on one phone system, so calls still reach your team when nobody is in the office.
• Remote support: We’re open 24 hours a day, 7 days a week, and most support is delivered remotely, so help doesn’t depend on roads being open.

Preparation matters more than reaction. During the audit we look at where your data lives, what is and isn’t backed up, and which systems only work from inside the office. Those are usually the weak points.

When the disruption is over and something at the office needs repair, an engineer comes on site. Our average arrival time in Santa Clarita is 47 minutes, and hands-on work is billed at $150 per hour in 15-minute increments, with nothing charged for an issue we can’t solve.

No provider can promise that a disaster won’t affect you. What we can do is make sure there is a plan in place and a backup of your important data.

Yes. We offer VoIP phone systems that put office, hybrid, and remote staff on a single system, so your Santa Clarita team can make and take calls wherever they’re working. Tell us how your phones are set up today during the audit, and we’ll show you how a move would work.