Managed IT Services in Glendale

The short answer is $39.99 to $59.99 per user per month, plus $150 per hour for any hands-on support you use. The longer answer depends on your headcount and on how often your team needs a technician.

Start with the plan fee. A 25-person office on Brand Boulevard would pay about:

• $1,000 per month on Basic
• $1,250 per month on Professional
• $1,500 per month on Enterprise

That fee covers the tools that run in the background. Cybersecurity is included in every plan, and each plan builds on the one below it: Basic protects your email, cloud accounts, and staff, Professional adds protection and management for every device, and Enterprise adds 24/7 managed detection and response.

Then add support hours. These are billed only when a technician works on something for you:

• One rate: $150 per hour, whether the work is remote or at your Glendale office.
• Small increments: Time is billed in 15-minute blocks, so a short fix stays a small charge.
• Fixed or no bill: If the issue isn’t solved, you aren’t charged for it.

Monitoring and patching prevent many of the problems that would otherwise need a call, which helps keep those hours down.

Finally, the costs you won’t see:

• No onboarding or setup fees.
• No long-term contract. Every plan is month to month, and you can cancel anytime.
• No changes after the quote. What we quote is what you pay.

For a figure specific to your business, tell us about your team and setup. We’ll audit what you have, recommend a plan, and give you an estimate before you commit. A free trial is available too.

Our average on-site arrival time in Glendale is 33 minutes.

You’ll usually hear from us much sooner. The average response time is 14 minutes, and in most cases the technician who responds fixes the problem remotely. A visit is the exception, not the rule.

We send someone in person for work like this:

• Hardware: Replacing or repairing a failed computer, server, switch, or firewall.
• Network: Fixing cabling, improving Wi-Fi coverage, or installing new equipment.
• Setup: Preparing new workstations or moving an office.

Engineers cover offices all over the city, from Downtown Glendale and the Brand Boulevard corridor to the Grand Central Business Centre, Adams Hill, Verdugo Woodlands, and Montrose. The 134 and the 5 can be slow at peak times, so where the problem allows, the technician keeps at it remotely while the engineer is on the way.

Because the hourly rate is identical for remote and on-site work, the choice between them is made purely on speed.

No. Whether an engineer is at your Glendale office or a technician is working remotely, the rate is $150 per hour, billed in 15-minute increments. No premium is added for a visit, and you’re never charged for an issue we fail to solve. Your per-user plan fee is a separate monthly charge.

Yes. Healthcare is one of the industries we work with, and Glendale has a large number of medical and dental practices clustered around its hospitals. A practice has two IT priorities above all others: patient data must stay protected, and the systems staff rely on must be available during clinic hours.

Here is how our service supports each one.

Protecting patient data

• Email security: Phishing and account takeover attempts are filtered out before they reach the front desk or a provider’s inbox.
• Device protection: On the Professional and Enterprise plans, every computer has next-gen antivirus, ransomware detection, and endpoint detection and response, and is kept patched.
• Staff training: Security awareness training and phishing simulations are included in every plan.
• Backups: Cloud data and devices are backed up, and we build a disaster recovery plan with you.

Keeping the practice running

• Fast response: Our average response time is 14 minutes, and we’re open 24 hours a day, 7 days a week.
• Monitoring: Devices are monitored so that many faults are fixed before they interrupt a clinic day.
• A dependable network: We manage the network that connects your workstations and practice systems.
• On-site help: An engineer comes to the practice when a problem needs hands.

If you need to meet HIPAA requirements, raise them during the audit, and we’ll go through your current setup against them with you. If your practice management or imaging software is supported by its own vendor, tell us that too, so responsibilities are clear from the start.

You can read more on our page about managed IT services for healthcare practices.

Choose by what you need protected. Each plan includes everything in the one before it, so the question is how far up you need to go.

• Basic ($39.99 per user) suits a business that mainly wants its email, cloud accounts, and staff protected. It covers Microsoft 365 or Google Workspace backup, email security, cloud detection and response, staff security training, dark web monitoring, and a password manager.
• Professional ($49.99 per user) suits most offices. It adds monitoring, patching, backup, antivirus, ransomware detection, and endpoint protection for every device. It is our most popular plan.
• Enterprise ($59.99 per user) suits businesses that hold sensitive data or can’t afford a missed threat. It adds 24/7 managed detection and response.

A few questions usually settle it:

• Do you want your computers monitored and patched for you? If yes, start at Professional.
• Would a security incident outside working hours be serious? If yes, look at Enterprise.
• Are you mostly cloud-based with few shared devices? Basic may be enough.

You don’t have to decide alone. We audit your setup first and recommend the plan that fits. Because plans are month to month, moving up later is straightforward.

You keep control. That is the main difference, and it shows up in three places: the contract, the access, and the paperwork.

The contract. Our plans are month to month. There is no multi-year agreement and no setup fee, and you can cancel anytime. We would rather keep your business by being useful every month.

The access. You hold full admin access to your own systems from the start. Admin accounts for your network, your Microsoft 365 or Google Workspace setup, and your devices belong to your business, and we set things up so that they stay with you.

The paperwork. We document your entire environment and give you that documentation. If you ever move on, you take everything with you, and nothing is held back.

If you’re stuck with a provider today, here is how a move usually goes:

1. Check your notice period: Your existing contract will say when and how you can leave. Because our plans are month to month, you can time the start to fit.
2. Audit: We review your setup and note what we can and can’t see. Missing passwords and undocumented systems are common, and we list them.
3. Recover access: We work with you to get admin access back into your hands. Your current provider will normally need to hand over credentials, and the request should come from you as the owner of the systems.
4. Set up and document: We typically have security tools, monitoring, and documentation in place within 24 to 48 hours of starting.

Two other policies protect you from the problems that tend to come with lock-in. What we quote is what you pay, so invoices don’t creep. And our policy is fixed or no bill, so you aren’t charged for an issue we don’t solve.

A free trial lets a Glendale business see all of this in practice before making any commitment.

Yes. We offer a free trial, so a Glendale business can see how we respond and how the service works before signing up. There are no onboarding fees, and every plan is month to month, so even after the trial you aren’t locked in. Ask us what the trial would cover for a team your size.