Managed IT Services in Hollywood

A Hollywood business pays between $39.99 and $59.99 per user each month for our managed IT plans, with cybersecurity included. Time a technician spends working on an issue for you, remotely or at your office, is charged separately at $150 per hour and billed in 15-minute increments.

Here is how that works out for two offices on Sunset Boulevard:

• Eight people on the Basic plan: about $320 per month.
• Thirty people on the Professional plan: about $1,500 per month.

Both figures are before any support hours. A team that rarely needs hands-on help will see little on top of the plan fee.

The three plans stack on top of each other:

• Basic at $39.99 per user covers your cloud accounts and your people: Microsoft 365 or Google Workspace backup and recovery, cloud detection and response, advanced email security, security awareness training, phishing simulations, dark web monitoring, a password manager, and a client portal.
• Professional at $49.99 per user adds your devices: monitoring and management, backup, patch management, next-gen antivirus, ransomware detection, and endpoint detection and response.
• Enterprise at $59.99 per user adds 24/7 managed detection and response.

Three policies keep the total predictable:

• Nothing to pay up front: We don’t charge onboarding or setup fees.
• Nothing to sign long term: Plans run month to month, and you can cancel anytime.
• Nothing billed for a failed fix: If the issue isn’t solved, it isn’t on your invoice.

Not sure which plan you need? We audit your setup first and recommend one, and a free trial lets you see the service working before you commit.

31 minutes on average. That is our average on-site arrival time for Hollywood.

Before anyone gets in a car, though, a technician has usually started on the problem. Our average response time is 14 minutes, and most issues are solved remotely.

We send an engineer when remote access isn’t enough, for example:

• Equipment that won’t power on or connect: Computers, servers, switches, and firewalls.
• Problems in the building: Cabling faults and Wi-Fi that doesn’t reach every room.
• Installations: New workstations, new network equipment, or a new office.

Our engineers cover offices throughout the neighborhood, from Hollywood and Vine and Hollywood and Highland to the Sunset Boulevard corridor, the Hollywood Media District, East Hollywood, and the Hollywood Hills. Event traffic and street closures around Hollywood Boulevard can add time to a trip, so where the problem allows, the remote work carries on while the engineer is on the road.

Remote and on-site time is billed at the same hourly rate. We go with whichever option solves the problem sooner.

No. Time on site at your Hollywood office and time on a remote session are billed at the same rate of $150 per hour, in 15-minute increments. We add no premium for sending an engineer, and under our fixed-or-no-bill policy you only pay when the issue is solved. Your monthly plan fee is separate from this hourly rate.

Yes. A lot of Hollywood office space is in older buildings that were never designed for modern networks, and the symptoms are familiar: Wi-Fi that drops in certain rooms, video calls that freeze, and wiring nobody has a map of. Network management is one of our core services, and this is the kind of work we come on site for.

We approach it in this order:

1. Audit what’s there: We review your internet connection, firewall, switches, access points, and cabling, and document all of it. Often this is the first time anyone has written it down.
2. Find the real cause: Slow Wi-Fi can come from too few access points, bad placement, old equipment, a faulty cable, or a connection that is simply too small for the team. Each has a different fix.
3. Fix it on site: An engineer handles the hands-on work, such as cabling, replacing network equipment, and setting up Wi-Fi so it reaches every room.
4. Keep watching it: Once the network is stable, we monitor and maintain it, so problems are caught before your team notices them.

A few things worth knowing about cost:

• On-site work is billed hourly: $150 per hour, in 15-minute increments, the same rate as remote support.
• You get a quote first: What we quote is what you pay.
• Fixed or no bill: If we don’t solve the issue, you aren’t charged for it.

You also keep the documentation. If you move offices or change providers later, the record of your network goes with you, along with full admin access to your own equipment.

If your landlord or building manager controls part of the wiring, tell us during the audit, and we’ll work out what can be changed and what has to be worked around.

Yes. New office setups are one of the main reasons our engineers work on site. The earlier you bring us in, the smoother the move, because the network should be planned before the desks arrive.

A typical setup covers:

• The network: Firewall, switches, cabling, and Wi-Fi coverage for the whole space.
• Computers and accounts: Devices set up securely, with Microsoft 365 or Google Workspace accounts and the right access for each person.
• Phones: Our VoIP systems put office, hybrid, and remote staff on one phone system.
• Security and backup: Email security, device protection, and backups in place from the first day.
• Documentation: A full record of the new environment, which you keep.

If you’re relocating from another office, we start with an audit of what you have now, so nothing important gets left behind and old problems don’t move with you.

The hands-on work is billed at our standard hourly rate, and there are no setup fees for starting a monthly plan. After opening day, new hires are added through zero-touch onboarding, so they get a secure device and access right away.

Yes. We’re open 24 hours a day, 7 days a week, so a Hollywood business that works evenings, weekends, or around an event schedule can still reach a technician. Problems don’t keep office hours, and neither do we. Our Enterprise plan also includes 24/7 managed detection and response, which watches for security threats around the clock.

Mostly, the terms. Plenty of IT providers offer similar tools. Where they differ is in how they bill, how long they tie you in, and who controls your systems. Those are the areas we set out to do differently.

• No long-term contract: Every plan is month to month. If we stop earning your business, you can leave, and that keeps us accountable.
• Fixed or no bill: You pay for hands-on support only when the issue is solved. There are no padded hours and no vague line items.
• A price that holds: What we quote is what you pay, and there are no onboarding or setup fees.
• Your systems stay yours: You get full admin access and complete documentation of your technology. Nothing is held back if you ever move on.
• Security in every plan: Cybersecurity is included at no extra cost.
• People who answer: Our average response time is 14 minutes, and all support is handled in-house.
• On-site when it counts: Engineers come to your Hollywood office when a problem needs hands, at the same hourly rate as remote work.

We also start in a different place. Before we change anything, we audit your current setup to find what is broken, bloated, or slowing your team down. Then we build a plan around your goals, put it in place, and keep improving it as the business grows. We stay involved after onboarding.

Prevention is a large part of the work. Monitoring, patching, and built-in security catch many problems before they interrupt anyone, so support isn’t only about reacting when something breaks.

You don’t have to take any of this on trust. We offer a free trial, so you can judge the response times and the service from your own office before you commit.