Managed IT Services in Burbank

Our managed IT plans for Burbank businesses run from $39.99 to $59.99 per user per month. Cybersecurity comes with every plan, and hands-on support is billed on its own at $150 per hour, in 15-minute increments, whether it happens remotely or at your office.

To put numbers on it: a 10-person production office in the Media District on the Professional plan pays about $500 per month before support hours. A 25-person company on the same plan pays about $1,250 per month.

The plan you pick sets the per-user price:

• Basic, $39.99 per user: Microsoft 365 or Google Workspace backup and recovery, advanced email security, cloud detection and response, security awareness training with phishing simulations, dark web monitoring, a password manager, and a client portal.
• Professional, $49.99 per user: All of Basic, plus device monitoring and management, patch management, device backup, next-gen antivirus, ransomware detection, and endpoint detection and response.
• Enterprise, $59.99 per user: All of Professional, plus 24/7 managed detection and response.

What often surprises businesses is everything that isn’t on the bill:

• Setup: There are no onboarding or setup fees.
• Commitment: Every plan is month to month, and you can cancel anytime.
• Unsolved problems: If we don’t fix an issue, you aren’t charged for it.
• Surprises: What we quote is what you pay.

Because the price is per user, your bill follows your headcount. That suits Burbank companies whose teams grow and shrink with projects.

If you’d like to try the service first, we offer a free trial, and we’ll recommend a plan after an audit of your current setup.

Our average on-site arrival time in Burbank is 53 minutes. That figure covers the visits themselves. The first response comes much sooner, 14 minutes on average, and most issues are resolved in that remote session without a visit at all.

A visit makes sense when the work is physical:

• Hardware: A failed workstation, server, switch, or firewall.
• Network and cabling: Dead ports, weak Wi-Fi, or a new run of cable.
• Moves and setups: New desks, a new suite, or a whole new office.

We reach offices across Burbank, including Downtown, the Media District, Magnolia Park, the Empire Center area, the Rancho District, and the streets around the airport. The 5 and the 134 can slow any trip at rush hour, so where the problem allows, we keep working on it remotely while the engineer is driving.

An on-site hour costs the same as a remote hour, so there’s no reason for us to steer you toward one or the other. We choose whichever fixes the problem faster.

No. A visit to your Burbank office is billed at the same $150 per hour as remote support, in 15-minute increments, so ten minutes of work is never rounded up to an hour. Our fixed-or-no-bill policy applies on site too: if the issue isn’t solved, you don’t pay for it. This rate is separate from your monthly plan fee.

Yes. We support businesses of every kind in Burbank, and our services fit the production companies, post-production houses, agencies, and vendors that make up so much of the city’s economy. The basics of good IT are the same for them as for any office. A few things matter more.

• Macs and creative software: We support Macs and creative software alongside Windows, so editors, designers, and the front office are all covered by one team.
• Deadlines: When a delivery is due, a stalled machine can’t wait until tomorrow. Our average response time is 14 minutes, and an engineer comes on site when the problem needs hands.
• Protecting client material: Email security, endpoint protection, and cloud detection and response guard the accounts and devices that hold your clients’ work. Security awareness training helps your staff spot phishing before it becomes a leak.
• Backups: We back up Microsoft 365 or Google Workspace data and devices, and build disaster recovery plans so a failed drive or an attack doesn’t cost you a project.
• A reliable network: We manage the network your team depends on, so people stay connected to the systems they use all day.

The way we charge also fits project-based work:

• Per user: Plans cost $39.99 to $59.99 per user per month, so the bill tracks the size of your team.
• Month to month: There is no long-term contract.
• Fast setup for new people: Zero-touch onboarding gets a new hire a secure device and access right away.

We start with an audit of your current setup, including how files are stored, shared, and backed up, and then recommend the plan that fits. You get full admin access and documentation of everything we manage.

It works well, because nothing about our plans assumes a fixed headcount. You pay per user, per month, and every plan is month to month with no long-term contract.

In practice, that means:

• Adding people is quick: Zero-touch onboarding gets a new team member a secure device and the right access right away, so a contractor can start without waiting on IT.
• Everyone gets the same protection: A freelancer’s account is covered by the same email security, password manager, and monitoring as a full-time employee’s, so a short-term login doesn’t become your weak point.
• Access is documented: We keep a record of your accounts and systems, so you know who can reach what, and you hold full admin access yourself.
• Costs stay visible: What we quote is what you pay, and we charge no setup fees.

The part businesses most often miss is the end of a project. When a contractor finishes, their access should be closed promptly, so tell us who is leaving and when.

If your team size swings a lot through the year, mention it when we talk, and we’ll explain exactly how billing follows your user count.

Yes. Support and security follow the user and the device, not the building. Monitoring, patching, backups, and email protection all run remotely, and most issues are fixed in a remote session, so someone working from home or from a location outside Burbank gets the same help as a colleague in the office.

Every plan includes cybersecurity at no extra cost, built in layers so that one mistake or one missed email doesn’t take your business down. Smaller companies get attacked too, and in a city where so many firms handle other people’s valuable work, an attack can damage client relationships as well as systems.

Here is what each layer does:

• Email: Many attacks start in an inbox. Advanced email security filters out phishing, ransomware, and account takeover attempts before your staff see them.
• People: Security awareness training and phishing simulations teach your team what a suspicious message looks like. A password manager keeps logins strong, and dark web monitoring tells us if a staff member’s credentials turn up where they shouldn’t.
• Devices: From the Professional plan up, every computer gets next-gen antivirus, ransomware detection, endpoint detection and response, and regular patching.
• Cloud accounts: Cloud detection and response watches Microsoft 365 or Google Workspace for sign-ins and activity that don’t look right.
• Around-the-clock watch: The Enterprise plan adds 24/7 managed detection and response.

Prevention is half of it. The other half is getting back to work if something does get through:

• Backups: Your cloud data and devices are backed up, so files can be restored instead of ransomed.
• Disaster recovery planning: We build a recovery plan in advance, so nobody is deciding what to do in the middle of an incident.

We begin with an audit of your current security and show you where the gaps are. From there, we recommend the plan that closes them, and you can try the service with a free trial before you commit.