IT Support Services for Los Angeles Professional Service Firms

Professional service firms in Los Angeles pay $39.99 to $59.99 per user per month for our managed IT services, with cybersecurity included. Hands-on support is billed separately at $150 per hour in 15-minute increments, at the same rate onsite or remote.

Estimating your monthly cost

Count the people who need an account and a protected computer, then multiply by the plan price. A 15-person agency on the Professional plan, for example, pays about $750 per month before support time. Because pricing is per user, your bill follows your headcount as projects ramp up and wind down.

Choosing a plan

• Basic ($39.99): Covers email security, Microsoft 365 or Google Workspace backup, security training with phishing simulations, dark web monitoring, and a password manager. It fits small firms that work almost entirely in the cloud.
• Professional ($49.99): Adds device monitoring, device backup, patch management, next-gen antivirus, ransomware detection, and endpoint detection and response. Most firms choose this plan, because client files live on the computers your team uses every day.
• Enterprise ($59.99): Adds 24/7 managed detection and response. Firms that sign client security agreements often need this level.

What you won’t pay for

We charge no setup or onboarding fees. There is no long-term contract, since every plan is month to month. Time spent on an issue we can’t resolve isn’t billed, and a quick fix is billed as 15 minutes.

Why this suits a firm that bills for its time

You already know what an hour of your team’s time is worth. A flat monthly fee for protection, plus support billed only when you use it, makes IT a cost you can forecast and build into your rates.

Tell us your headcount and whether your team uses Macs, PCs, or both, and we’ll send a written quote.

We work with firms that sell expertise and bill for their time. In Los Angeles, that mostly means the five groups below. The technology overlaps, but each has its own pressure points.

• Architecture and engineering firms: Design and modeling software needs powerful workstations, fast storage, and backups that can handle very large project files. We keep those running and make sure a lost drawing set can be restored.
• Marketing, media, and PR agencies: Mostly Mac-based teams working in creative software, sharing large files with clients, and bringing freelancers on and off projects. We manage the devices, the accounts, and who has access to what.
• Production and entertainment companies: Unreleased content has to stay confidential, and deadlines don’t move. We secure file transfers and storage and respond quickly when something stops an edit or a delivery.
• Consulting firms: Consultants work from client sites, airports, and home. We protect the laptops and the client data on them wherever they are.
• Real estate brokerages and property managers: Agents are rarely at a desk, and wire fraud around closings is a constant risk. We secure email and train your team to spot impersonation attempts.

What these firms share matters as much as what separates them. Client information is the most valuable thing on your network, your people are your largest cost, and lost hours come straight out of revenue. Our plans are built around those three facts: security in every plan, a 14-minute average response time, and pricing per user.

If your firm isn’t on this list, that doesn’t mean we’re the wrong fit. Staffing firms, design studios, and other service businesses have the same needs. Tell us what you do and which software you rely on, and we’ll tell you plainly whether we can support it.

Yes. We support Macs and PCs equally, along with the creative software agencies and studios depend on.

Many IT providers are built around Windows and treat Macs as an exception. For a creative team, that means slow answers and workarounds. Here is what we cover:

• Mac management: We set up new Macs, keep macOS and apps updated, and apply the same monitoring and security your PCs get.
• Creative software: We handle installs, licensing, and updates for design, video, and audio applications, and we work with the vendor when a problem sits on their side.
• Mixed offices: When designers are on Macs and the finance team is on Windows, everyone still shares files, printers, and one help desk.
• Freelancers and contractors: We give short-term team members the access they need for a project and remove it when the project ends.

Protection is the same on every device. Next-gen antivirus, patching, backup, and endpoint detection and response apply to Macs under our Professional and Enterprise plans.

Tell us which applications your team relies on, and we’ll confirm how we support each one.

Yes. Large files put pressure on three things: storage, the network, and backup. We look after all three.

A slow file server or a clogged network costs a design or production team hours every week. A missing backup can cost an entire project. This is how we approach each part:

• Storage: We set up and manage shared storage, in your office or in the cloud, so project files open quickly and everyone works from the current version.
• Network: We monitor and maintain your network so big transfers don’t slow the rest of the office down.
• Backup: Devices and cloud data are backed up, and we build a recovery plan so a failed drive or a ransomware attack doesn’t wipe out weeks of work.
• Sharing with clients: We set up secure ways to send and receive large files, so your team stops relying on personal accounts.
• Workstations: When you’re ready to upgrade, we advise on hardware that suits your design or editing software.

We start with an audit of how your files are stored and moved today, and show you where the slowdowns and risks are before you commit to anything.

Our average response time is 14 minutes, and 85% of issues are fixed on the first call. Most problems are resolved remotely within minutes. When the fix needs someone in the room, we send an engineer to your Los Angeles office the same day. Support is billed in 15-minute increments, and you aren’t charged if we don’t solve the issue.

Not hard, and it shouldn’t cost you billable time. We typically have security tools, monitoring, and documentation in place within 24 to 48 hours of our audit, and we manage the handover ourselves.

What we need from you

Very little: about an hour with whoever knows your systems best, a list of the software your team depends on, and the contact details for your current provider. We take it from there.

What we do

1. Audit: We review your computers, accounts, network, storage, and backups, and note what is slowing people down or putting client data at risk.
2. Collect the keys: We request admin passwords, license records, and documentation from your outgoing provider, so nothing is left in their hands.
3. Install and document: We deploy protection and monitoring and write up your environment in full.
4. Fix the backlog: The recurring problems your team has been living with go to the top of the list.

What about your current contract?

Read the termination clause before giving notice. Many IT agreements require 30 to 90 days, and we can schedule the changeover to match that date so you aren’t paying two providers for long.

If someone on your team handles IT today

That is common in smaller firms, and it usually means a designer or an office manager is losing hours to it. We work alongside them during the transition and take over the day-to-day so they can go back to client work.

What you end up with

A month-to-month plan with no onboarding fee, full admin access to your own systems, and written documentation you keep. Our five-year client retention rate is 97%, and we think the freedom to leave is part of the reason.

Yes. Larger clients often ask their agencies and consultants to prove how they protect shared data. We put the controls those questionnaires ask about in place, including multi-factor authentication, endpoint protection, backups, and security training, and we help you answer the technical questions accurately. You also get written documentation of your environment, which makes the next questionnaire faster to complete.