IT Support in Los Angeles

Our IT support in Los Angeles has two parts to its price. A monthly plan of $39.99 to $59.99 per user covers the tools that keep your systems monitored, patched, backed up, and secure. Hands-on help from a technician is billed at $150 per hour, in 15-minute increments, whether it happens remotely or at your office.

For a 15-person Los Angeles office, the plan fee works out to about:

• $600 per month on Basic ($39.99 per user)
• $750 per month on Professional ($49.99 per user)
• $900 per month on Enterprise ($59.99 per user)

Each plan includes everything in the one below it:

• Basic: Microsoft 365 or Google Workspace backup and recovery, advanced email security, cloud detection and response, security awareness training, phishing simulations, dark web monitoring, a password manager, and a client portal.
• Professional: Adds device monitoring and management, patch management, device backup, next-gen antivirus, ransomware detection, and endpoint detection and response.
• Enterprise: Adds 24/7 managed detection and response.

Most Los Angeles offices choose Professional, which is our most popular plan.

Support hours are where IT bills usually become unpredictable, so we keep the rules simple:

• 15-minute billing: A five-minute password reset isn’t rounded up to an hour.
• Fixed or no bill: If we don’t solve the issue, you aren’t charged for it.
• One rate: Remote and on-site support cost the same.
• No setup fees: Onboarding is free.
• No contract: Plans are month to month, and you can cancel anytime.

Tell us about your team and we’ll estimate both parts before you commit. You can also start with a free trial to see how the service works.

Everything a Los Angeles office needs to keep its people working: someone to call when things go wrong, and a team watching the systems so that fewer things do.

Support for your people

• Help desk: Day-to-day troubleshooting for logins, email, software, and devices.
• On-site support: An engineer at your office when a problem needs hands.
• Zero-touch onboarding: New employees get a secure device and the right access right away.
• Microsoft 365 and Google Workspace: Accounts, licensing, and access managed for you.
• In-house technicians: Every request is handled by our own team.

Care for your systems

• Proactive monitoring: Devices and servers are watched continuously to prevent downtime, and many faults are fixed before anyone reports them.
• Patch management: Updates are applied for you.
• Network support: Secure, stable networks, including Wi-Fi, switches, and firewalls.
• Server management: Infrastructure managed for uptime and performance.
• Backup: Cloud data and devices backed up and recoverable.

Security built in

• Email security and endpoint protection are part of the plans, not sold as extras.
• Security awareness training and phishing simulations for your staff.

Device monitoring, patching, device backup, and endpoint protection start with the Professional plan.

It is worth being clear about what the monthly fee covers. The per-user plan pays for the monitoring, security, and backup tools. Time a technician spends working on an issue for you is billed hourly, in 15-minute increments.

You also get full documentation of your environment and complete admin access to it. Your systems stay yours, and if you ever move to another provider, the documentation goes with you.

Our average response time is 14 minutes, and we’re open 24 hours a day, 7 days a week.

A fast first response only matters if the person responding can fix the problem, so a few things sit behind that number:

• In-house technicians: All support is handled by our own team, not an outsourced call center.
• They know your setup: We document your environment during onboarding, so the technician isn’t starting from zero.
• Remote first: Most issues are fixed in a remote session without waiting for a visit.
• On-site when needed: If the problem needs hands, an engineer comes to your office.

Monitoring shortens things further. Many faults are picked up and fixed before anyone on your team has to report them.

How long a fix takes depends on the problem, and we won’t pretend otherwise. What we can promise is that you aren’t billed for an issue we don’t solve, and that time is charged in 15-minute increments.

In-house. Every request is handled by our own technicians, who work from the documentation we build for your environment during onboarding. You aren’t passed to an outsourced call center or a third-party help desk, and the people supporting your Los Angeles office get to know your systems over time. That familiarity is the point.

Yes. Most issues are fixed remotely, but when a problem needs hands, an engineer comes to your office. On-site support costs the same as remote support: $150 per hour in 15-minute increments.

We cover Los Angeles and the surrounding area. These are our average on-site arrival times:

• Hollywood: 31 minutes
• Glendale: 33 minutes
• Long Beach: 39 minutes
• Pasadena: 43 minutes
• Santa Clarita: 47 minutes
• Orange County: 52 minutes
• Burbank: 53 minutes
• Santa Monica: 72 minutes

Typical reasons for a visit are failed hardware, network and cabling work, and new office setups. If your office is somewhere else in the county, ask us and we’ll give you the figure for your address before you sign up. Arrival times vary with traffic and the time of day, so treat these as averages, not guarantees.

Where the problem allows, a technician keeps working on it remotely while the engineer is on the way, so the visit is rarely the first thing that happens.

IT support is help when something goes wrong. Managed IT services include that help and add the ongoing work that stops things going wrong in the first place. The two work best together, because prevention keeps the support bill down.

Here is how they compare:

• IT support (reactive): A user has a problem, contacts us, and a technician fixes it, remotely or on site. You pay for the time it takes.
• Managed IT services (proactive): We monitor your devices, apply patches, run backups, and protect email and accounts every day, for a fixed monthly fee per user.

Our service combines the two. A per-user plan covers the proactive side, and hands-on LA IT support is available whenever it’s needed at $150 per hour in 15-minute increments.

The combination changes what your support requests look like:

• Fewer emergencies: Patching and monitoring catch many problems before they interrupt anyone.
• Faster fixes: Technicians work from full documentation of your environment.
• Less risk: Email security, staff training, and backups reduce the chance of a serious incident, such as ransomware or lost data.
• Better planning: With an audit and documentation in place, you know what needs replacing before it fails.
• A clearer bill: The plan fee is fixed, and you aren’t charged for an issue we don’t solve.

If you aren’t sure how much of this you need, we’ll audit your setup, tell you where the risks are, and recommend the lowest plan that covers them.

You can read more about the full service on our managed IT services page.

Yes. Our IT support follows the user and the device, so someone working from home gets the same help and protection as a colleague in your Los Angeles office. Most issues are fixed in a remote session, and monitoring, patching, backups, and email security all run wherever the laptop happens to be.